Privacy Policy

Effective date: 20 July 2026

This policy explains what personal data is collected when you use kenneyjacob.com (including its subpages and subdomains) and the Kenney Jacob WhatsApp assistant (the automated WhatsApp chat service used for the book pre-order campaign), how that data is used, who it is shared with, and the choices you have. The service is operated by Kenney Jacob, Kochi, Kerala, India ("I", "me").

Data collected on the website

• Analytics. The site uses Google Analytics 4 to understand aggregate visits (pages viewed, approximate location, device type). Google Analytics sets cookies for this purpose. This data is aggregated and is not used to identify you personally.
• Forms you submit. If you submit a form (for example a speaking invitation or a book pre-order signup), the details you enter — such as your name, email address, phone number, and message — are stored and used only to respond to your request or fulfil the signup. Pre-order signups may trigger a notification email to me via the Resend email service.

Data collected by the WhatsApp assistant

If you message the WhatsApp business number (or a pre-order signup initiates a WhatsApp conversation with you), the following is collected and stored:

• Your WhatsApp phone number and the profile name WhatsApp provides.
• Message content — the text messages you send and the replies sent to you, kept as conversation history so the assistant can respond in context.
• Voice notes — if you send a voice note, its audio is transcribed to text and the transcript is stored as part of the conversation. The original audio is not retained after transcription.
• Pre-order details — if your conversation began from a book pre-order, the order reference, name, and signup source associated with it.
• Your preferences — such as an opt-out flag if you ask not to be contacted.

How the data is used

• To hold the conversation you started — answering questions about the book and the pre-order campaign.
• To send you pre-order-related messages you signed up for.
• To honour opt-outs: if you ask to stop, your number is marked opted out and no further proactive messages are sent.
• To hand the conversation to a real person where an automated reply is not appropriate (for example payment, delivery, or complaints).
• To operate, debug, and improve the reliability of the service.

Your data is never sold and is not used for third-party advertising.

Third-party processors

• Meta (WhatsApp Business Platform) — carries the messages between you and the service. Meta's own WhatsApp Privacy Policy applies to your use of WhatsApp itself.
• OpenAI — message text (and voice-note audio, for transcription) is sent to OpenAI's API to transcribe voice notes and generate replies. It is processed under OpenAI's API data-usage terms, which do not use API data to train their models by default.
• Google Analytics — website usage analytics, as described above.
• Resend — delivers transactional notification emails.

Storage and retention

Conversation history, contact records, and pre-order records are stored in a private database on a server operated for this service. Data is kept for as long as the pre-order campaign and any resulting orders reasonably require, after which it is deleted. You can request deletion at any time — see below.

Your rights and choices

• Opt out of messages: reply STOP (or simply say you want to stop, in any language) in the WhatsApp chat. Opt-outs are honoured immediately.
• Access, correction, deletion: you can ask what data is held about you, ask for it to be corrected, or ask for it to be deleted. See the data deletion page for exactly how.
• Analytics cookies: you can block cookies in your browser; the site remains fully usable.

Children

The website and the WhatsApp assistant are not directed at children under 13, and no data is knowingly collected from them. WhatsApp itself requires users to meet its minimum age.

Changes to this policy

If this policy changes, the new version will be published at this address with an updated effective date.

Contact

For any privacy question or request, email mail@kenneyjacob.com.